general INSURANCE FAQS

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Insured will be required to complete a claim form and submit it together with the police abstract and a copy of the driving license of the driver at the time of the accident.

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In the event of a motor accident:

  • Report the Accident to the Police & insurer
  • Insured will be required to complete a claim form and submit it together with the police abstract and a copy of the driving license of the driver at the time of the accident.
  • Vehicle will be taken to the Garage within the Panel/Corporate Assessment Center.
  • Assessor will be sent to assess the damage/liability.
  • Insured Advised on repairs and excess payable.
  • After the vehicle is fixed, a release letter will be issued by the insurer.
  • Insured collects repaired vehicle and signs satisfaction note.
  • Cost of repairs Documents send to the Insurer.
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In the event of any claim, you should notify Corporate Insurance or your Agent/Broker immediately and provide us with full information as soon as possible.

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This is the amount of loss to be borne by the insured in the event of a claim and as stated in the primary policy schedule.

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A contribution is the amount payable when a car gets and accident and it applies when it’s a Personal Accident Damage, under the insurance company or if it’s a wear and tear issue.

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These are the benefits which are offered by the company for example: car hire, windscreen, excess protector etc.

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We have an extensive list of garages that we use for various service and this can be made readily available upon request.

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Immediately it happens either through the Agent / Broker or Jubilee Insurance Contact Centre.

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One should provide a policy document, Identification Card, Discharge Voucher and bank details.

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When one is taking a life claim the following process is taken:

  1. Report the claim.
  2. Sign a discharge voucher.
  3. Return the policy document and the discharge voucher to the claims officer.
  4. Follow up is then done as indicated in the policy.
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Depending on the policy that was taken the claims officer will be in touch with you to discuss on the same.

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In this case one can choose to move the policy to another beneficiary, one can cancel the policy or change the policy to another one.

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All cash transactions are paid through our paybill numbers:

For General Business: 942301

For Life Business: 942300

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One has to fill a declaration form and get it signed by a legal officer then return to Corporate Insurance.

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In this case if the car is brought to Corporate Insurance as a write-off then a discharge voucher is generated indicating the company pin.

 

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In this case one writes a letter citing the reasons of change and nominates the new agent.

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In this case one writes a letter to claim the refund or can choose to transfer the refund to a new policy.

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Yes, this is dependent on the period of cancellation and also the period of the policy.

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Payments are processed in very good time and this is also dependent on the type of claim/policy taken.