general INSURANCE FAQS

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Insured will be required to complete a claim form and submit it together with the police abstract and a copy of the driving license of the driver at the time of the accident.

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In the event of a motor accident:

  • Report the Accident to the Police & insurer
  • Insured will be required to complete a claim form and submit it together with the police abstract and a copy of the driving license of the driver at the time of the accident.
  • Vehicle will be taken to the Garage within the Panel/Corporate Assessment Center.
  • Assessor will be sent to assess the damage/liability.
  • Insured Advised on repairs and excess payable.
  • After the vehicle is fixed, a release letter will be issued by the insurer.
  • Insured collects repaired vehicle and signs satisfaction note.
  • Cost of repairs Documents send to the Insurer.
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In the event of any claim, you should notify Corporate Insurance or your Agent/Broker immediately and provide us with full information as soon as possible.

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This is the amount of loss to be borne by the insured in the event of a claim and as stated in the primary policy schedule.

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A contribution is the amount payable when a car gets and accident and it applies when it’s a Personal Accident Damage, under the insurance company or if it’s a wear and tear issue.

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These are the benefits which are offered by the company for example: car hire, windscreen, excess protector etc.

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We have an extensive list of garages that we use for various service and this can be made readily available upon request.

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Immediately it happens either through the Agent / Broker or Jubilee Insurance Contact Centre.

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One should provide a policy document, Identification Card, Discharge Voucher and bank details.

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When one is taking a life claim the following process is taken:

  1. Report the claim.
  2. Sign a discharge voucher.
  3. Return the policy document and the discharge voucher to the claims officer.
  4. Follow up is then done as indicated in the policy.
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Depending on the policy that was taken the claims officer will be in touch with you to discuss on the same.

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In this case one can choose to move the policy to another beneficiary, one can cancel the policy or change the policy to another one.

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All cash transactions are paid through our paybill numbers:

For General Business: 942301

For Life Business: 942300

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One has to fill a declaration form and get it signed by a legal officer then return to Corporate Insurance.

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In this case if the car is brought to Corporate Insurance as a write-off then a discharge voucher is generated indicating the company pin.

 

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In this case one writes a letter citing the reasons of change and nominates the new agent.

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In this case one writes a letter to claim the refund or can choose to transfer the refund to a new policy.

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Yes, this is dependent on the period of cancellation and also the period of the policy.

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Payments are processed in very good time and this is also dependent on the type of claim/policy taken.

LIFE INSURANCE FAQS

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1.      College Funding. In the event of your death, your life insurance policy can help to pay for your children’s education.

2.      Mortgage Protection. In the event of death, life insurance policies may be used to pay off outstanding balances on mortgages.

3.      Final Expenses. Medical bills, funeral expenses, and burial costs can add up quickly and usually cost thousands of dollars. Few people want to face their own mortality, but a life insurance policy will help your family handle these expenses after you are gone.

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Life insurance policies help pay for expenses that remain after a death. Almost everyone will acquire some type of medical expenses upon death. The same applies to funeral expenses.

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Death can come at any time. Purchasing life insurance as soon as you are able is the best time to do so. Many people find reasons to put off purchasing life insurance, believing that there is always more time to pick up a policy. That time is not always there.

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Failure to pay insurance premiums as stipulated under the contract is a breach of policy terms and leads to termination of the contract by the insurer. If it is a life policy that has lasted for more than three years then it has acquired surrender value. You may claim fo

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Submit all the necessary documents requested by the insurer and also sign a discharge form provided. You are required to co-operate with the

insurance company to facilitate the smooth handling of the claim.

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Yes. However, under life insurance contracts this action must be taken within the first thirty (30) days after receiving and before signing the policy document. In case you do not sign the policy within the thirty days, you will be refunded the whole premium paid less withholding tax.